How do I cancel Aviva Canada?

Sign in at aviva.ca, find the billing or membership section, turn off auto renewal, and keep the confirmation email. If you are billed by Apple, Google or a provider bundle, cancel there instead.

What if Aviva Canada keeps charging me?

Send your proof and ask for a refund. If that fails, dispute the charge with your card issuer and escalate to Canada: provincial insurance regulator, such as FSRA.

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Insurance / CA

How to cancel Aviva Canada

Confirm the cancellation date in writing and keep proof of any replacement coverage

Open aviva.ca help Jump to the proof checklist

Pick the route that costs you the least effort

Try them in this order. Most people only need the first one.

Online self service

Try this first

Through your app store

If Apple or Google bills you, cancel in Apple ID or Google Play subscriptions. Cancelling on the provider site will not stop that charge.

Chat or secure message

Ask for the cancellation in writing and request the transcript by email. Avoids the phone queue entirely.

Phone, if you must

Say: cancel effective today, confirm in writing, give me a reference number, and I am not interested in a retention offer.

Written request

Required by many gyms and insurers. Generate the letter, send it by email, and use registered mail if the contract demands it.

Where the cancel option lives

Look in your insurer or broker. Written notice is usually required.

Before you press cancel

Cancelling early can trigger a short-rate charge or a surrender fee
Confirm new cover is active before cancelling the old policy, so you are never uninsured
Ask for written confirmation of cancellation and the refund amount

Keep the proof

This is what turns a cancellation you cannot prove into one you can.

Proof checklist

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Still being charged after cancelling

1Send your proof and ask for a refund of every charge after the cancellation date.
2Set a deadline in writing and keep the thread.
3Open a billing dispute with your card issuer and quote your proof.
4Escalate to Canada: provincial insurance regulator, such as FSRA.
5Block repeat billing at the payment source, such as the app store, PayPal or your card.

Want the paperwork done for you?

The kit produces a print ready letter with your details, the phone script for pushback, a record of your cancellation, and renewal reminders for a year.

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Last verified 2026-09-30. CancelKit is not affiliated with Aviva Canada. Always confirm on the provider's own page.