Phone, internet and TV / CA
How to cancel Virgin Plus (Canada)
Runs on Bell systems, so the Bell process applies
Pick the route that costs you the least effort
Try them in this order. Most people only need the first one.
Online self service
Sign in on the official site, open billing or membership, turn off auto renewal, and screenshot the confirmation.
Try this first
Through your app store
If Apple or Google bills you, cancel in Apple ID or Google Play subscriptions. Cancelling on the provider site will not stop that charge.
Chat or secure message
Ask for the cancellation in writing and request the transcript by email. Avoids the phone queue entirely.
Phone, if you must
Say: cancel effective today, confirm in writing, give me a reference number, and I am not interested in a retention offer.
Written request
Required by many gyms and insurers. Generate the letter, send it by email, and use registered mail if the contract demands it.
Where the cancel option lives
Look in my Account in the provider app or website, under plan and service settings.
Before you press cancel
- Cancelling inside a contract term often triggers an early termination fee or the remaining device balance. Check both first
- Some providers only accept cancellation by phone or in store, with no online option at all
- Return equipment such as set-top boxes, modems and routers, or you keep paying for it
- Ask for written confirmation and keep the ticket number. Verbal cancellations get lost often
Keep the proof
This is what turns a cancellation you cannot prove into one you can.
Proof checklist
0 of 5Saved in this browser only. Nothing is uploaded.
Still being charged after cancelling
- 1Send your proof and ask for a refund of every charge after the cancellation date.
- 2Set a deadline in writing and keep the thread.
- 3Open a billing dispute with your card issuer and quote your proof.
- 4Escalate to Canada: CRTC and CCTS.
- 5Block repeat billing at the payment source, such as the app store, PayPal or your card.
Want the paperwork done for you?
The kit produces a print ready letter with your details, the phone script for pushback, a record of your cancellation, and renewal reminders for a year.
Last verified 2026-09-30. CancelKit is not affiliated with Virgin Plus (Canada). Always confirm on the provider's own page.